Refund policy

 

Once an order has been placed and processed in our system, we cannot guarantee that changes can be made to order details, including size, color, or shipping information.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at info@graceofcharleston.com. Returns sent back without first requesting a return will not be accepted.

You can always contact us at info@graceofcharleston.com for any return-related questions.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will review the issue and do our best to make it right.

Non-Returnable Items

Certain types of items cannot be returned, including:

• perishable goods such as food, flowers, or plants
• custom or personalized products
• personal care goods such as beauty products
• hazardous materials, flammable liquids, or gases

Contact us if you have questions about whether your item is eligible for return.

Exchanges

The fastest way to get the item you want is to return the original item. Once your return is accepted, you can place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that it may take some time for your bank or credit card provider to process and post the refund.